Artigem’s iOS app was used by insurance adjusters to manage claims and inventory in the field, but the interface had fallen behind in both usability and appearance.
Client Requirement
The client needed a refresh that reduced input friction during onsite claim capture, improved photo and form workflows, and supported offline reliability. The app had to work fast in variable connectivity and enable quick, accurate submissions from field adjusters.
Our Solution
We designed a multi-layered information architecture focused on speed, reliability, and clarity. The interaction design emphasized one-handed use, large targets, and error-tolerant inputs. We validated flows with shadowing sessions, paper prototypes, and performance-testing to ensure the app supported real-world field constraints.
Industry
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Services
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Timeline
2023- Ongoing
Visual Identity
The Artigem design system reflects the app’s purpose of recording and managing insured inventory through a clean, modern visual identity. The logo integrates stylized vertical bars inspired by audio waveforms, symbolizing the act of recording item details, while maintaining a geometric simplicity that ensures versatility across devices. The color palette combines a confident purple with a vibrant pink, balancing professionalism and approachability, complemented by neutral black and white for clarity and contrast. These colors are consistently applied across app screens, marketing materials, and UI components to create brand cohesion. Typography is set in SF Pro, chosen for its legibility, modernity, and alignment with iOS design standards, ensuring smooth readability in the fast-paced, on-the-go workflows of insurance adjusters.
User Interface Highlights
Streamlined Claim Capture – Stepwise forms, auto-populating fields, and camera-first photo capture flows to reduce manual entry.
Offline-first Sync & Conflict Handling – Local queues, clear sync statuses, and conflict resolution affordances for intermittent connectivity.
Inventory & Asset Tracking – Barcode/QR scanning, quick-assignment flows, and glanceable inventory states to speed verification.
Field Validation & Guidance – Inline help, checklists, and micro-interactions to ensure data completeness and reduce rework.
Final Output
Field adjusters now capture claims faster and with fewer errors. Offline resilience, simplified capture flows, and clearer feedback reduce rework and speed claim resolution, increasing field productivity and data quality.
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