OneDine is a smart dining platform that streamlines table management, ordering, and payments for restaurants. The solution includes multiple apps for customers, servers, and kitchens.
Client Requirement
The client wanted a refreshed, modern design across a multi-actor ecosystem while preserving existing mental models for staff and customers. They needed clearer task flows for servers, faster ordering journeys for customers, and visibility for kitchen staff and managers. Reducing training time, preventing order errors, and supporting role-based permissions in a multi-device environment were critical.
Our Solution
We designed a multi-layered experience architecture that aligned floor-level operations with customer-facing simplicity. The interaction design emphasized ergonomics for servers, minimal cognitive steps for customers, and readable visual hierarchies for kitchen staff. We validated flows with paper prototypes, mid-fidelity mockups, and moderated usability tests, then refined micro-interactions and error states to reduce rework and speed up task completion.
Industry
Marketing
Services
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Timeline
2023- Ongoing
Handheld Device (Servers)
Task-first flows with quick-access actions, progressive disclosure for modifiers, and tactile micro-interactions to speed order capture and table management.
Responsive Mobile Web App (Customers)
Mobile-first ordering with streamlined navigation, status updates, and time-to-table signals to reduce perceived wait and friction.
Kitchen Display System (KDS)
Clear visual prioritization, real-time ticket updates, and minimal-interaction controls to keep back-of-house throughput high.
Management Portal
Centralized oversight with role-based dashboards, order analytics, and configuration controls to tune workflows without deep technical overhead.
Final Output
The ecosystem now delivers a unified UX across handheld, web, KDS, and portal touchpoints. Servers complete common tasks faster, customers experience lower friction in ordering, kitchen teams process orders with improved clarity, and managers gain operational visibility. The platform improved task completion speed, lowered training needs, and delivered a modern, consistent experience across roles.
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